Frequently asked questions

Will my order be trackable?
This depends on the carrier , If a tracking number is available from the selected carrier it will be included in your confirmation email.

Do I get tracking info? Where can I find it?
Once your order ships, we'll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available).

Which carriers do you use?

• Royal Mail and DPD
We use both of these providers to ensure that you receive a high-quality service at the best price. 



• For DPD delivery, the day before the delivery, you will receive a confirmation email. On the day of delivery you will receive a notification with an hour slot of delivery.
  If you are not available, click a link in your delivery slot email or text message and choose from a number of options to reschedule, deliver to a neighbor, leave at a safe place, or collect from a pickup shop.
• For Royal Mail delivery, the day before delivery you will receive a confirmation email with a tracking number.
  If you are not available, you can choose to deliver to a neighbor or safe place; if neither option are possible a ‘Something for You’ note will be left with the relevant information regarding your package, and the parcel will be taken to a Royal Mail Delivery Office for collection or to arrange re-delivery.